Política de reembolso

Return and Refund Policy

Thank you for shopping with us at our online quinceanera-decor shop specializing in handmade personalized items. We strive to provide you with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or seek a refund for your purchase. Please read our return and refund policy carefully.

Returns:

• Customized or personalized items, which are specifically created based on your preferences and cannot be resold, are generally not eligible for returns or refunds unless they arrive damaged or with errors on our part.
• Non-customized or personalized items can be returned within 30 days from the date of delivery.
•  In the case of damaged or defective personalized items, please contact our customer support team  immediately with clear photos showcasing the issue. We will assess the situation and provide an appropriate solution.
•  We accept returns within 30 days from the date of delivery, provided the item is unused, undamaged, and in its original packaging.
• To initiate a return, please contact our customer support team with your order details and reason for the return. We will guide you through the return process.
• Customers are responsible for the return shipping costs unless the return is due to our error or a defective product.

Refunds:

•  Once we receive the returned item and verify its condition, we will process your refund.
• Refunds will be issued to the original payment method used for the purchase.
•   Please note that the original shipping charges (if applicable) are non-refundable, except in cases where the return is due to our error or a defective product.
• Refunds may take up to 5 days to reflect in your account, depending on your bank or payment provider.

Personalized/Customized item - is any item that was personalized with your name/date or was customized upon your request (for exampe: pillows, cake cutting set, glasses with name engraved on it etc.)

Non-personalized item - is any item that wasn't personalized with your name/date or was customized upon your request (example: Crown, Tiara, fork etc)

How to return a non-personalized item:

1. Inform about the intention to return the paid product;
2. Report the declaration number of the sent parcel and the bank card number for the refund;
3. After receiving the product within 5 working days, we will return your money or another product
4. All services of carriers or funds transfer commissions are paid for by the client.

Procedure for returning goods of inadequate quality:

1. Inform about the intention to return the paid product;
2. Report the declaration number of the sent parcel and the bank card number for the refund;
3. After receiving the goods within 5 working days, we will return your money or other goods
4. All services of carriers or money transfer commissions are paid for by us.

The exchange and return of goods is carried out through the postal service, as well as at the physical address - 

Kozacka 26str Ternopil Ukraine 46005

Refunds are made after receiving the goods.
Refunds are made to  your account, depending on your bank or payment provider.
Refunds are made within 5 days of receipt of the parcel by the seller.

Exchanges:

• We currently do not offer direct exchanges.

Customer Satisfaction:

• Our ultimate goal is your satisfaction. If you have any concerns or issues with your purchase, please contact our customer support team, and we will work with you to find a suitable resolution.

Please note that this return and refund policy is subject to change without prior notice. We encourage you to review the policy periodically to stay informed about any updates.

If you have any questions regarding our return and refund policy, please don't hesitate to contact our customer support team. We are here to assist you.

Our e-mail:  support@quinceanera-decor.com